Reward loyal clients

Set it up

1. 1Go to Grow → Loyalty.
2. 2Choose a stamp card (one stamp per visit) or points for spending (points for every £1).
3. 3Set how many stamps or points earn a reward, and the reward: a percentage or an amount off the next visit.
4. 4Press Switch on. Visits count from that day.

Clients see the card on your booking page and in their account. You don't need to do anything at the till.

How clients earn

• A visit counts two hours after it ends, so you have time to mark a no-show. Cancelled and no-show visits don't count.
• Points are worked out on what the visit cost after any discount.
• Visits paid for with a pass or membership don't earn stamps or points.
• Visits are matched on the client's email address, so online bookings count whether or not they sign in. A visit you book in for them needs their email on it.

Rewards

A full card emails the client a reward code that only works with their email address. Signed-in clients get a Use my reward button when they book. Anyone else enters the code in the discount code box.

If they show the email at the appointment instead, open them in Customers and press Used in person on the reward.

Paper cards and corrections

Open the client in Customers and use Add or take off in the Loyalty box to carry over stamps from a paper card. Use a minus number to take some off. Take back cancels an unused reward and puts the stamps back on the card.