Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This may include:

• Account information (name, email, phone number, password)
• Business information (name, address, staff details)
• Payment information (processed securely through Stripe)
• Usage data and cookies

1B. Information Businesses Hold About Their Clients

When you book with a business that uses Slotivo, that business decides what it collects and is responsible for it; we store and process it on the business's behalf. This can include your name, email address, phone number, appointment history, notes the business adds, and your answers to any questionnaire it asks you to complete, which may include health information such as injuries, medical conditions or allergies. Questions about how a business uses your information should go to that business first.

1C. Our Mobile Apps

Slotivo (for clients) and Slotivo Pro (for businesses and staff) also use:

• A push notification token, if you allow notifications, so we can send booking updates to your device.
• Crash reports and diagnostics (device model, operating system version, app version and what the app was doing when it failed), sent to our error-monitoring provider, Sentry, so we can fix problems. These do not include your name or contact details.
• Your camera, only when you choose to scan a business's QR code. Images are not stored or sent to us.
• Your calendar, only when you choose to add an appointment to it. We do not read your calendar or send its contents to us.
• Your fingerprint or face unlock in Slotivo Pro, if you turn it on. This is checked by your device; we never receive biometric data.
• Card details entered to pay a deposit, which go directly to Stripe. We never see or store your full card number.

We do not use advertising identifiers, track you across other apps, or sell personal information.

1D. Unfinished Business Signups

When you fill in our business signup form, we save the email address and business name you type, the plan and country you choose, and how far you got, even if you don't finish. We never save a password you haven't submitted. We use this, on the basis of our legitimate interest in helping people who run into problems signing up, to see where signup goes wrong and occasionally to contact you about finishing your account. We don't use it to send marketing. Unfinished signups are deleted after 90 days; contact james@slotivo.co.uk to have yours removed sooner.

1A. Business Outreach Information

We may collect limited business contact information from publicly available business sources, such as a business's own website and Companies House. This may include the business name, public business email address, website, business category, company status and a factual observation about its public booking options.

We use this information to send relevant business-to-business information about Slotivo where we have assessed that our legitimate interests apply and electronic marketing law permits the contact. We retain source and assessment records for accountability, restrict outreach to verified corporate businesses, and do not use this process to email sole traders without consent.

You can object to business outreach at any time by replying to the email or contacting james@slotivo.co.uk. We will stop marketing and retain only the minimum suppression information needed to respect that request. You may also ask where we obtained your information, request access or correction, or request deletion where applicable.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

3. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. All data is stored securely and transmitted using industry-standard encryption.

4. Sharing of Information

We do not share your personal information with third parties except as described in this policy, such as with service providers who perform services on our behalf (e.g., Stripe for payment processing) or if required by law.

5. Your Choices

You may update or correct your account information at any time by logging into your account. You can delete your account, or ask us to, by following the steps on our delete your account page or by contacting us at support@slotivo.co.uk.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at james@slotivo.co.uk.